Robert Half Financial Services are currently recruiting for a Client Service Director role for Treasury Services of a global Bank located in downtown Manhattan New York. Our client requires 12+ years Client Services, Relationship Management or Prime Services experience within a global Bank, with knowledge of Treasury Services or Treasury Operations. The clients are large financial institutions, and this role assists with escalated queries and partner with the senior sales directors. The role is 4 days per week in the downtown Manhattan office.
Responsibilities
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• Lead with Thought, People/Client driven focus adhering to management policies and guidelines; cultivating Team Culture & Talent; embedding ongoing transformation principles
• Mentor through ongoing coaching & development; continuing to strengthen your personal development needs
• Gain & leverage a sound understanding of organizational hierarchy, to drive key strategic business needs (on/offshore)
• Ensuring appropriate oversight & governance of our Risk & Control Framework
• Strategize with key stakeholders to drive an intentional, ongoing transformation agenda (tactical & strategic)
• Represent Global Client Service, leading Incidents, driving Client Engagement, Communication, etc.
• Enhance & maintain robust, healthy partnerships with key stakeholders (internally & externally)
• Provide support for Escalations, Client Due Diligence, etc. reporting to Global Head, and Liaising w/Service Directors, Segment Heads, key stakeholders, etc.
• Oversee Team Governance & Structure: recruiting, retention, improve & maintain Voice of the Employee and Voice of the Client survey results, etc.
• Meet target objectives (performance, behavior, productivity & risk); achieve training journey requirements
Qualifications
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• 12+ years Client Services, Relationship Management or Prime Services experience within a global Bank
• Knowledge of Treasury Services or Treasury Operations
• Understanding of banking products such as: Domestic/International Clearing methods, Receivables/Payables, Wires, ACH, Checks, Lockbox, Faster Payments, etc.
• Bachelor or Master Degree
The Client Service Director role requires 4 days per week working in the downtown Manhattan office, so please only apply if you are able to travel to this location, have relevant experience for the role and are eligible to work in the United States. The salary is flexible dependent on experience, the range is $200-240k base plus 40+% target bonus. If your profile matches the above criteria, please add me on LinkedIn and email me directly. Trishan Khareghat
